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We need you to complete a performance review every 4 months for your Cleaning Pro.
Written by Victoria Alexander in
Part of what makes our company different is that we know one of the pitfalls of using a cleaning service is that service typically starts off great and then declines.  To avoid this, we ask our clients to do a performance review every 4 months for their Cleaning Pro. The results of the review are […]
Best Ways to Get in Touch
Written by Victoria Alexander in
You can always contact us by calling or texting 803-474-4774 or emailing Info@CleaningSC.com. Oh, we almost forgot! You can always contact us through our website as well! Feel free to send whatever information is relevant to your booking and we will ensure your Cleaning Pro gets the note.
Cleaning Frequencies
Written by Victoria Alexander in
For those wanting recurring service, we offer weekly, every 2 weeks and monthly service. If you want appointments on a more irregular schedule or want your cleanings spaced out a bit further, you will need to book each cleaning as a “one-time” service. Please let us know if you plan to have an irregular schedule […]
Office Hours vs Working Hours
Written by Victoria Alexander in
Our office hours are between 9am and 5pm, Monday thru Friday. Our Cleaning Pros begin work at varying hours:Â Some are available as early as 7am. If you need an early appointment or weekend appointment, let us know and we will match you to a Cleaning Pro that can accommodate your request.
What time will my Cleaner arrive?
Written by Victoria Alexander in
We make it a point to NEVER give you a specific appointment time. Instead, we give you an arrival window since we can’t always predict variances such as traffic or last-minute delays.  The arrival window is typically one hour and 30 minutes.
Payments are due at the time of service.
Written by Victoria Alexander in
Payments are always due at the time of service. A credit is used to secure appointments so please expect the card to be charged at the completion of your appointment. If you provide a payment directly to your cleaner, your card will not be charged.
We Bring Our Own Cleaning Supplies
Written by Victoria Alexander in
We will bring everything needed to make your home sparkle and shine.  If you have special products you’d like us to use, please don’t hesitate to let us know that you plan to provide products and/or equipment. We simply ask that you will release us from liability when it comes to your equipment or the […]
Here are a list of items we do not clean.
Written by Victoria Alexander in
We provide house cleaning services inside your home. There are however some things that we don’t do. Wipe bulbs and glass fixtures Put away dishes Clean chandeliers Move or lift anything over 15 lbs Step higher than 2 steps on a step stool Remove high levels of trash/debris (must be discussed and billed for prior […]
How do I change my credit card for recurring service?
Written by Victoria Alexander in
Just give us a quick call and we can update that information on our end. If you use the client portal, you’ll be able to update your credit card information that way as well.
How do I change my address?
Written by Victoria Alexander in
 The Client Portal that you can access from our website. Send us an email with the changes needed to be made. Info@CleaningSC.com Send a text with the changes that need to be made. 803-474-4774 Give us a call to make the changes. 803-474-4774
I’m so glad you stopped by today!
The Mini Home Management Kit
