Part of what makes our company different is that we know one of the pitfalls of using a cleaning service is that service typically starts off great and then declines. To avoid this, we ask our clients to do a performance review every 4 months for their Cleaning Pro. The results of the review are […]
We definitely want to know! We want the opportunity to fix the problem and come up with a long term solution to ensure you are more than satisfied with your service. Depending on the nature of your complaint, you can start by making your cleaner aware of the issue. All of our Cleaners take pride […]
For those wanting recurring service, we offer weekly, every 2 weeks and monthly service. If you want appointments on a more irregular schedule or want your cleanings spaced out a bit further, you will need to book each cleaning as a “one-time” service. Please let us know if you plan to have an irregular schedule […]
Monthly clients march to a different drum. Some like their appointments every 4 weeks, while others want an appointment each month. Whatever you prefer, we will work with you to get your cleanings scheduled. Each month, roughly 3 weeks after your last appointment, we will send dates to you so that you are able to […]
We make it a point to NEVER give you a specific appointment time. Instead, we give you an arrival window since we can’t always predict variances such as traffic or last-minute delays. The arrival window is typically one hour and 30 minutes.
Typically, whoever we send for your first cleaning is who will send for future cleanings. YOUR CLEANER MAY NEED TIME OFF WHICH MAY COINCIDE WITH YOUR APPOINTMENT DATE: We ask our clients to make note of the fact that we do allow our Cleaners time off when they are sick and encourage them to take […]
Tip are not required, but are always appreciated by our cleaners. There are several ways you can leave a tip for your cleaners: You can give or leave them cash at the time of the cleaning If paying by check, you can include a tip in the check (we will make sure they get it […]
To cancel any cleaning appointment please call or text the office at (803-474-4774.) In order to give your cleaner adequate notice and possibly book another cleaning in your spot, we ask that you try to let us know at least 48 hours in advance.
Easy, just tell us how The Cleaning Club can gain entry into your home when you make your booking. Most customers leave a key under the mat, in a lock box, or provide a code for the garage door so that we can get in and out of their home for the service when they […]