Archives!
Why do you need my credit card information to redeem a voucher?
Written by Victoria Alexander in
All appointments are secured via a credit card however, we do not charge the cards unless there is a fee to obtain after the service has been completed. If your service is “Free” thanks to your voucher, you will not have any charges unless you receive additional services not covered by your voucher.
Can I apply a Promo Code to an existing appointment?
Written by Victoria Alexander in
Yes! From time to time we will have Promo Codes exclusively for our current clients.
Did my Cleaner receive a background check?
Written by Victoria Alexander in
All cleaners are thoroughly screened and background checked prior to employment. Each staff member must provide 3-5 references and have at least 2 years of experience cleaning before we employ or partner with them. A lot of Pros were hand picked to work with our company based on their stellar reputation and sheer number of […]
Is my billing information kept safe and secure?
Written by Victoria Alexander in
Yes! With cyber crimes being a modern day threat that no can escape, we use every tool at our disposal to keep all client information safe. Whether you book service over the phone or online, no one is able to see your credit information after it is entered into the system. We always recommend that […]
What happens if something goes wrong during my appointment?
Written by Victoria Alexander in
If anything goes wrong during your appointment, please call the office at 803-474-4774. Quality – If you are not happy with your cleaning for any reason, please call the office within 24 hours of your cleaning and we will make arrangements to come back to make it right. Breakage – Our maids are extremely careful with our customer’s […]
Can I trust my cleaning professional?
Written by Victoria Alexander in
We do everything we can to ensure our employees are trustworthy and honest by thoroughly screening applicants and running national criminal background checks prior to hire in addition to other measures. Â We will not hire anyone that has any criminal background. For added peace of mind and to be on the safe side, we ask […]
Can I request special tasks or extras?
Written by Victoria Alexander in
The Cleaning Club is always willing to customize your cleaning to meet your unique needs. Please note that some extras may require additional charges. If you request service directly from your Cleaning Pro, they will pass the information to the office so that your price is adjusted accordingly. We always recommend contacting us at least 24 […]
Do you bring your own cleaning supplies, products and equipment?
Written by Victoria Alexander in
We will bring everything needed to make your home sparkle and shine.  If you have special products you’d like us to use, please don’t hesitate to let us know. Some common items people provide are vacuum cleaners, mops and floor cleaners. Just note we are not responsible for the cleaning or care of any equipment […]
Will my price differ from my estimate?
Written by Victoria Alexander in
We always tell our clients that as long as they give us the most honest of their home as possible, they should not be too concerned about price increases outside of the range we provide in the estimate.
What is included in a standard cleaning?
Written by Victoria Alexander in
When you schedule your first cleaning, you are scheduling THE STANDARD. Our staff follows a checklist which gives you a thorough and detailed cleaning of your house. You can easily add Extras to this cleaning to cover more areas than what’s included in THE STANDARD. If you’re also signing up for recurring maid service, THE […]
I’m so glad you stopped by today!
The Mini Home Management Kit
