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We need you to complete a performance review every 4 months for your Cleaning Pro.
Written by Victoria Alexander in
Part of what makes our company different is that we know one of the pitfalls of using a cleaning service is that service typically starts off great and then declines.  To avoid this, we ask our clients to do a performance review every 4 months for their Cleaning Pro. The results of the review are […]
I have a complaint. What should I do?
Written by Victoria Alexander in
We definitely want to know! We want the opportunity to fix the problem and come up with a long term solution to ensure you are more than satisfied with your service. Depending on the nature of your complaint, you can start by making your cleaner aware of the issue. All of our Cleaners take pride […]
Cleaning Frequencies
Written by Victoria Alexander in
For those wanting recurring service, we offer weekly, every 2 weeks and monthly service. If you want appointments on a more irregular schedule or want your cleanings spaced out a bit further, you will need to book each cleaning as a “one-time” service. Please let us know if you plan to have an irregular schedule […]
I want monthly appointments. How do I know when my appointments will occur?
Written by Victoria Alexander in
Monthly clients march to a different drum. Some like their appointments every 4 weeks, while others want an appointment each month. Whatever you prefer, we will work with you to get your cleanings scheduled.  Each month, roughly 3 weeks after your last appointment, we will send dates to you so that you are able to […]
What time will my Cleaner arrive?
Written by Victoria Alexander in
We make it a point to NEVER give you a specific appointment time. Instead, we give you an arrival window since we can’t always predict variances such as traffic or last-minute delays.  The arrival window is typically one hour and 30 minutes.
Will I get the same Cleaner every time?
Written by Victoria Alexander in
Typically, whoever we send for your first cleaning is who will send for future cleanings. YOUR CLEANER MAY NEED TIME OFF WHICH MAY COINCIDE WITH YOUR APPOINTMENT DATE: We ask our clients to make note of the fact that we do allow our Cleaners time off when they are sick and encourage them to take […]
Should I tip my Cleaner?
Written by Victoria Alexander in
Tip are not required, but are always appreciated by our cleaners. There are several ways you can leave a tip for your cleaners: You can give or leave them cash at the time of the cleaning If paying by check, you can include a tip in the check (we will make sure they get it […]
When will I be charged for my cleaning?
Written by Victoria Alexander in
Your card is charged at the completion of your cleaning. Typically within 24-48 hours.
Can I cancel or reschedule my appointment?
Written by Victoria Alexander in
To cancel any cleaning appointment please call or text the office at (803-474-4774.)Â In order to give your cleaner adequate notice and possibly book another cleaning in your spot, we ask that you try to let us know at least 48 hours in advance.
What if I won’t be home on my cleaning day?
Written by Victoria Alexander in
Easy, just tell us how The Cleaning Club can gain entry into your home when you make your booking. Most customers leave a key under the mat, in a lock box, or provide a code for the garage door so that we can get in and out of their home for the service when they […]
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The Mini Home Management Kit
