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I have a complaint. What should I do?

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We definitely want to know!  We want the opportunity to fix the problem and come up with a long term solution to ensure you are more than satisfied with your service. Depending on the nature of your complaint, you can start by making your cleaner aware of the issue.  All of our Cleaners take pride […]

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Can I contact my cleaner directly?  You sure can but we recommend that you always call our office for the following:

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  Any SCHEDULE related needs ie, rescheduling a cleaning, skipping a date, etc. Any PAYMENT related needs ie, payment history, assistance with online payments, etc. QUALITY concerns should be reported to us.  It’s okay to give your Cleaner a note to let them know you’d like them to pay a little extra attention to a […]

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Best Ways to Get in Touch

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You can always contact us by calling or texting 803-474-4774 or emailing Info@CleaningSC.com.  Oh, we almost forgot!  You can always contact us through our website as well! Feel free to send whatever information is relevant to your booking and we will ensure your Cleaning Pro gets the note.

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I want monthly appointments. How do I know when my appointments will occur?

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Monthly clients march to a different drum.  Some like their appointments every 4 weeks, while others want an appointment each month.  Whatever you prefer, we will work with you to get your cleanings scheduled.   Each month, roughly 3 weeks after your last appointment, we will send dates to you so that you are able to […]

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Will I get the same Cleaner every time?

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Typically, whoever we send for your first cleaning is who will send for future cleanings. YOUR CLEANER MAY NEED TIME OFF WHICH MAY COINCIDE WITH YOUR APPOINTMENT DATE: We ask our clients to make note of the fact that we do allow our Cleaners time off when they are sick and encourage them to take […]

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Should I tip my Cleaner?

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Tip are not required, but are always appreciated by our cleaners. There are several ways you can leave a tip for your cleaners: You can give or leave them cash at the time of the cleaning If paying by check, you can include a tip in the check (we will make sure they get it […]

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When will I be charged for my cleaning?

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Your card is charged at the completion of your cleaning. Typically within 24-48 hours.

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Will my cleaner speak English?

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We are proud to have a diverse staff that speaks many languages and most importantly, clean better than anyone in the city!  If you prefer your Cleaners be fluent in English, simply let us know!

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Can I cancel or reschedule my appointment?

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To cancel any cleaning appointment please call or text the office at (803-474-4774.)  In order to give your cleaner adequate notice and possibly book another cleaning in your spot, we ask that you try to let us know at least 48 hours in advance.  

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What if I won’t be home on my cleaning day?

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Easy, just tell us how The Cleaning Club can gain entry into your home when you make your booking. Most customers leave a key under the mat, in a lock box, or provide a code for the garage door so that we can get in and out of their home for the service when they […]

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